Who we

Privacy Policy

Last Updated: October 26, 2025

This Privacy Policy explains how Holloway Music, LLC (“Holloway Music,” “we,” “our,” or “us”) collects, uses, shares, and protects your information when you visit our websites, purchase tickets, attend our events, or interact with us through any of our digital or live platforms (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Who We Are

Holloway Music, LLC is a live event promotion and ticketing company based in Atlanta, Georgia. We organize, promote, and operate concerts, festivals, and other events, and we sell tickets directly through our own website.

Holloway Music, LLC
8735 Dunwoody Place #10391
Atlanta, GA 30350
Email: [email protected]
Phone: (404) 868-9682

2. Information We Collect

2.1 Information You Provide

  • Contact information such as name, email address, phone number, and billing address.
  • Ticketing and purchase information such as ticket type, quantity, price, and event details.
  • Payment details such as cardholder name and billing ZIP code. Full payment data is handled securely by Stripe and not stored on our servers.
  • Communication data including messages or requests sent to our support team, or responses to event announcements.
  • SMS and email sign-ups including phone numbers or email addresses you provide for notifications, event updates, and promotions.

2.2 Information Collected Automatically

  • Basic technical data such as browser type, IP address, and device information.
  • Limited session information, used to maintain site security and functionality.
  • Server logs for troubleshooting and performance monitoring.

We do not use third-party tracking tools or advertising pixels. Basic analytics may be collected through our hosting provider (Cloudways) for site optimization and security purposes only.

3. How We Use Your Information

  • To process ticket orders and send confirmations.
  • To provide access to events and deliver on-site support.
  • To send transactional communications (event reminders, schedule updates, changes, or safety notices).
  • To send marketing messages about future Holloway Music events via email or SMS (only if you opt in).
  • To improve our website, ticketing system, and event experiences.
  • To comply with legal, tax, and financial recordkeeping obligations.

4. How We Share Information

  • Payment Processing: We use Stripe to handle all payment transactions. Stripe receives and processes your payment data directly in accordance with its Privacy Policy.
  • Vendors and Hosting: We use Cloudways and related infrastructure for website hosting, email delivery, and content management. These providers access limited technical data solely for security and uptime purposes.
  • SMS Messaging: If you opt in to text updates, your phone number is used internally for event reminders or marketing related to Holloway Music. We do not sell or share phone numbers with third parties.
  • Legal or Safety Reasons: We may share information if required by law or if necessary to protect attendees, staff, or our operations.

5. Cookies and Site Data

Our site may use small session cookies to maintain cart or login functionality. We do not use third-party ad or tracking cookies. You can clear or block cookies using your browser settings, but doing so may affect checkout or login functionality.

6. Payment Processing

All payments are handled securely through Stripe. Holloway Music, LLC does not store or have access to your full credit or debit card number. Stripe encrypts and processes all payment data in compliance with PCI-DSS standards. You can review Stripe’s privacy practices at stripe.com/privacy.

7. SMS Messaging

By providing your mobile number, you consent to receive text messages from Holloway Music related to ticket purchases, event updates, or marketing. Message frequency varies. Standard message and data rates may apply. You can opt out at any time by replying “STOP” or contacting [email protected].

8. Data Retention

We retain order and contact information for as long as necessary to fulfill purchases, provide event access, handle refunds, comply with legal requirements, and maintain accurate accounting records.

9. Your Rights and Choices

  • You may opt out of marketing emails or texts at any time.
  • You may contact us to request correction or deletion of your information, subject to legal or recordkeeping requirements.
  • We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.

10. Security

We use reasonable administrative and technical safeguards to protect your data, including SSL encryption, secure hosting through Cloudways, and limited employee access to customer information. However, no system can be guaranteed 100% secure.

11. Children’s Privacy

Our Services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected information from a child, we will promptly delete it.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our operations. When we do, we’ll update the “Last Updated” date at the top. Continued use of our Services after any update means you accept the revised policy.

13. Contact Us

Holloway Music, LLC
8735 Dunwoody Place #10391
Atlanta, GA 30350
Email: [email protected]
Phone: (404) 868-9682

This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. Please consult your legal counsel to ensure compliance with all applicable privacy and communications laws, especially if you expand operations or SMS marketing beyond the U.S.